Every Missed Call Is

Your team stays in the loop. You define the escalation triggers -- clinical emergencies, a specific doctor request, a complex insurance question -- and when one fires, Ava transfers the caller to your staff and hands over a transcript summary, so the patient does not have to repeat themselves. This is overflow support for your team, not a replacement for human judgment on anything clinical.

Built for healthcare from the start rather than retrofitted. AES-256 at rest and TLS in transit, US-only hosting, and an append-only audit log recording every access to a patient record. We sign a BAA with your practice before a single call is handled, and PHI is never used for model training. We are not SOC 2 certified yet — we will tell you exactly where we are and share our security documentation before you commit.

No. You set up one call forward -- forward when busy, after hours, or all calls. Because it is ordinary call forwarding, it works with essentially any phone system: VoIP providers like RingCentral, 8x8 and Nextiva, or a traditional landline. Nothing to install, no software for your team to learn. If you can forward a call to another number, you can use CallDesk.

Yes -- real scheduling, not message-taking. Ava checks live availability and writes the appointment against your providers, appointment types, working hours and buffer times, and the database physically rejects a double-booking rather than relying on the AI to avoid one. The patient gets a confirmation by text or email with links to confirm, reschedule or cancel. We are onboarding our first practices now and will connect to your PMS or calendar as part of setup -- ask us about yours and we will tell you straight whether it is supported today.

Setup is a short guided form: your hours, services, providers and scheduling rules, then you forward your number. Your staff does not learn anything new or change any workflow. No setup fees and no multi-week onboarding. You can customize scripts, add insurance rules or change the voice later from your dashboard -- none of that is required to go live.

Night and day. A phone tree forces the caller through rigid menus -- "Press 1 for scheduling, Press 2 for billing" -- and the ones who will not wait through it simply hang up and call the next practice. Ava has an actual conversation instead. Patients speak naturally, interrupt, change their mind, and she follows the shift. She handles context like "actually, can we do morning instead?", takes multi-step requests, and finishes the call in one interaction rather than routing it to a voicemail box. Listen to the sample call and judge the difference yourself.

You cancel from your dashboard -- no contract, no fee, no call to a retention team. Your existing phone system keeps working as your backup during any transition, and you can export your call records and transcripts at any time because the data is yours. During the trial we suggest pointing only overflow and after-hours calls at Ava, so your front desk workflow stays intact and you can turn it off with a single change to your forwarding.